What is DataLense?+
DataLense captures the orders, rates, dispatch updates and payment promises that small and mid-sized businesses handle on WhatsApp and Telegram, keeps them next to the ERP, and shows what is pending, at risk or overdue, with the message behind every fact. It is built for manufacturers, distributors and traders worldwide, and is a product by CloudLense.
What does it catch that our ERP misses?+
Your ERP records an order once someone types it in. Everything around it happens in chat: the enquiry, the agreed rate, the promised dispatch date, the delay, the payment follow-up. DataLense keeps that part too, so you can see what was promised, what is still pending and who is waiting, without phoning anyone.
Do we still have to type orders into the ERP?+
Today DataLense reads the sheets and lists shared in your groups into records by itself and keeps them next to your ERPNext or Odoo data, so status and history are in one place. Turning a confirmed chat order into a draft order in your ERP, posted when you approve it, is the next step we are building, starting with ERPNext, Odoo, QuickBooks, Xero and Tally.
Will it ever act without asking me?+
Only where you decide it may, and not today. The plan is a ladder: find, flag, recommend, draft for your approval, and only then act on routine work within limits you set, such as which customers, which actions and up to what amount. Commercial commitments always need a person's approval, every action links to its source, and there is always an off switch.
Why not move dealers and staff to a CRM or an ordering app?+
Because they will not move. Dealers, customers and the shop floor already work in WhatsApp groups and on personal numbers. DataLense works with the numbers and groups you already have, so nobody has to install anything or change how they order.
What happens when a salesperson leaves?+
The conversations, orders and customer history captured from the numbers you connected stay in your company's workspace, with one profile per customer across numbers, so the history does not leave with the person.
How quickly can we start?+
In minutes. Sign in at my.datalense.app, which creates your workspace, and link a WhatsApp number by scanning a QR code. Import recent history and you can see what is pending on day one. There is no IT project and nothing to install.